Refund policy
Last updated: October 11, 2026
Returns and cancellations
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 7 days after the last item on your order is delivered.
You are responsible for arranging return shipping.
Some items are final sale and cannot be returned.
You can request cancellation or removal of items from your order for 15 minutes after the order is placed.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
To start a cancellation request, contact us.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Trendsi: “We do not accept exchanges of any kind.”
Refunds
For eligible Trendsi returns, Trendsi receives and processes the returned package. LaZavora will notify you of the refund decision after receiving confirmation from Trendsi. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Trendsi return instructions
The following instructions were provided by Trendsi and apply to eligible Trendsi products:
Trendsi will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please allow Trendsi 5 - 7 business days from the day we receive the returned package to process.
Trendsi will email you after return has been processed to confirm what has been done.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at lazavora@gmail.com.